top of page

Privacy Policy

Chen Family Acupuncture, LLC ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.chenfamilyacu.com ("Website"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

​

Information We Collect

We may collect and process the following data about you:

  1. Personal Identification Information:

    • Name

    • Email address

    • Phone number

    • Address

  2. Non-Personal Identification Information:

    • Browser type and version

    • Time zone setting

    • Browser plug-in types and versions

    • Operating system and platform

    • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our site (including date and time), products/services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

​

How We Use Your Information

We use the information we collect in the following ways:

  1. To Provide Services:

    • To book appointments and manage your treatment records.

    • To respond to your inquiries and provide customer support.

  2. To Improve Our Website:

    • To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, and statistical and survey purposes.

    • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer.

  3. To Communicate with You:

    • To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

​

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

​

Data Security

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

​

Your Rights

You have the right to access the personal data we hold about you, to request correction of any inaccuracies, and to request deletion of your personal data. To exercise these rights, please contact us at info@chenfamilyacu.com.

​

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

​

SMS Marketing and Consent

By providing your phone number through our website or other platforms, you expressly consent to receive SMS/text messages from Chen Family Acupuncture, LLC. These messages may include, but are not limited to, communications about appointments, service updates, promotions, special offers, and other business-related notifications.

  • Message Frequency: We may send periodic SMS messages, and the number of messages you receive will vary based on your interactions with our services.

  • Opting Out: If you wish to stop receiving SMS messages from us, you can reply “STOP” to any SMS message you receive. After doing so, you will no longer receive SMS messages from us. If you want to start receiving messages again, you can sign up on our website or reply “START” to any of our messages.

  • Message and Data Rates: Standard message and data rates may apply to any SMS communication. Please check with your mobile provider for more details on your specific plan.

  • Privacy: We value your privacy. Your phone number will only be used for the purposes described above and will not be shared or sold to third parties without your consent, except as required by law.

  • Support and Assistance: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or contact our customer service directly at 908-259-4522.

By opting in, you acknowledge and agree to the terms outlined in this section. For more information, please review the rest of our Privacy Policy or contact us at info@chenfamilyacu.com or 908-259-4522.

​

Contact Us

If you have any questions about this Privacy Policy, please contact us:

bottom of page